Terms of service

Order Cancellations

Giordano Pakistan reserves the right to cancel any order due to reasons such as damaged items, pricing errors, or stock unavailability.

Refunds & Exchanges

  • No cash refunds are offered.
  • To request an exchange, please email customercare@giordanopk.com during office hours (Monday to Friday, 9:30 AM – 5:00 PM, excluding public holidays).
  • Products purchased during promotions or discounts are not eligible for exchange.
  • Clearance items/ Final reduction are final sale and cannot be exchanged or returned.

Product Information

  • Due to variations in fabric properties, washing, or finishing, actual measurements may differ from the size chart by up to 1 inch.
  • Display colors may vary slightly depending on your device’s screen settings.

Customer Support

For assistance, contact our Customer Care team at customercare@giordanopk.com or Whatsapp at +92-301-3961924.

Giordano e-Gift Cards

  • e-Gift Cards can be redeemed exclusively on giordanopk.com for merchandise purchases.
  • They are delivered electronically to the email address provided by the purchaser.
  • Payment for e-Gift Cards must be made online; Cash on Delivery is not applicable.
  • Physical (plastic) Gift Cards are not issued.
  • e-Gift Cards are non-refundable and non-cancellable.
  • The amount is valid for redemption within six (6) months of purchase.