Exchange Policy

At Giordano Pakistan, we’re happy to assist you with exchanges for your purchases, provided they meet the following conditions:

  • Exchanges are accepted for unused items reported within 14 days of receiving your order.
  • Products are eligible for exchange only in case of a manufacturing defect.
  • Items must be returned new, unused, and with all original Giordano tags and packaging intact.
  • No exchanges are allowed for products purchased during promotions, discounts, or clearance sales.
  • All exchange requests are subject to management approval.
  • No cash refunds are offered.

Non-Exchangeable Items

For hygiene and safety reasons, the following items cannot be exchanged or refunded:

  • Personal items such as underwear, socks, and innerwear.
  • Items marked as “not refundable” or “not exchangeable.”
  • Items that have been worn, washed, altered, or damaged in any way.

Additional Guidelines

  • Slight variations in color or texture may occur due to differences in screen displays and lighting; items cannot be exchanged for this reason.
  • In case of an exchange, customers are responsible for both return shipping and re-shipping costs.
  • All exchange requests must be accompanied by a valid invoice or order number. Requests without proof of purchase will not be accepted.
  • Customers must return the item to the provided address after approval from our team.

Eligibility

  • Only items purchased from official Giordano Pakistan retail stores or our online store (giordanopk.com) are eligible for exchange.
  • Products bought from Giordano International stores or other online platforms are not eligible for exchange, return, or claim at Giordano Pakistan locations.

Giordano e-Gift Cards

  • e-Gift Cards can be redeemed exclusively at giordanopk.com for merchandise purchases.
  • Cards are delivered electronically to the provided email address and must be prepaid online. Cash on Delivery is not available.
  • Physical gift cards are not issued.
  • e-Gift Cards are non-refundable and non-cancellable, and must be redeemed within six (6) months of purchase.